Responsive to my quote request and questions, arrived on schedule, charged what they quoted. Two guys working so the 5 small plumbing projects I had in different parts of my house were completed in half the time it would have normally taken. They left each area clean.
I actually had them quote a few preventative repairs to replace old cheap shutoff valves under 2 sinks and a toilet 5 months ago. I hesitated at the very very fair cost at the time and decided to wait since nothing was actually broken or not working at the time. Well, fast forward to now and one of the old valves started leaking so I dug up the old quote and told them how embarrassed I was that I hadn't done the preventative service and it was now a must-do repair. Not that I would expect anyone to honor a quote that old, but they did charge the same as they quoted earlier. They knew I was now in a situation where I had to have it done vs wanting to have it done and did not take advantage of me. They also didn't make me feel $#!++y about my embarrassment of being a big dummy that didn't take care of something I knew was bad before it became a problem.