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  • Sold me a discharged car battery that I bought brand new there. I installed it on the car and car wouldn't start - so I put a charger on, and it starts. Clearly they sold me a battery that is discharged. Took it back - the floor manager Ron Cairns who claims to be the "2nd guy down" from the owner, gave poor attitude, refuse to exchange the battery, saying that it's fine because his staff told him the numbers look fine on the battery. Then rudely told me to "leave my store". I asked him if he's sure that he wants to risk the reputation of that location of Canadian Tire over a $120 battery, and he says yes "leave my store". Well there you have it. Viewing the AVERAGE 2 star reviews on yelp and google for this location, it doesn't take a rocket scientist to figure out how poorly managed this location is. SAD. A while back, I took my car here for a simple oil change, and they tried to upsell me on some more services and say my tires were out of alignment, but when I took it to my car mechanic, they told me it was fine. That same day, I saw with my OWN EYES that a lady broke down crying at the auto department saying something to the effect "I said I don't need anything else" [crying/sobbing] because the mechanics there were pushing stuff on her and made changes that she didn't want that she probably had to pay for. This is unacceptable to have such poor customer service, dishonest staff, and yet somehow the owner of the store doesn't do anything about it. The day when I bought the car battery, the guy who sold me the battery was complaining how he "hates" working there and had bad attitude also. There's a BIG problem when your STAFF is not happy working there and bickering behind management's back, and also the CUSTOMERS are NOT happy giving on AVERAGE 2 star reviews. If you're the OWNER of this location of Canadian Tire - I hope you do something about your store before it hits your bottom line because of poor customer satisfaction. Take this coming from a fellow business owner and investor.
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