| rev:text
| - This isn't so much a problem with this particular store as it is with Sony products and customer support. Regardless, take this as a warning and do not purchase any Sony products. Even if you don't take my word for it, go ahead and read many similar experiences at http://www.consumeraffairs.com/computers/sony.htm
I had a Sony Vaio laptop that I purchased about 8 months ago fry one day. I plugged the ac adapter into the laptop, plugged it into the wall, and my laptop started smoking. I quickly unplugged everything but alas, the laptop no longer turned on, and the little green LED on the ac adapter didn't light up when it was plugged in. Obviously the ac adapter was defective and sent way too much current to the laptop and burnt it up.
I brought it into this store to get it repaired. A fancy, expensive laptop should last more than 8 months, so certainly this defective piece of crap would be covered under warranty. The sales associate put the laptop through a battery of tests (including a battery test...har-de-har-har) and came to the exact same conclusion. I handed him the receipt for the purchase of the laptop 8 months prior, he agreed that the repair would be covered under warranty, I filled out a work order form and left my poor laptop in his care.
What followed was nothing short of abusive.
3 weeks passed and I had received no contact from Sony. I pulled out my work order receipt and saw that I could check the status of my repair online. I attempted, but apparently my work order number wasn't found, so I called this store. I was informed that my warranty work had been denied and that they had attempted to contact me (lie #1). He put me through to the general customer service line, and the agent there gave me the runaround about why the warranty work was denied. She then put me through to the repair center, where the agent there told me, and I quote, "we found liquid *in* your laptop." (lie #2). If there was liquid in the laptop, it happened somewhere between the Sony Style store and the repair center. He went on to tell me that there was "a massive amount of corrosion" and that there was no way the work would be covered under warranty and it would cost $650 to repair. After arguing with this guy for a good 30 minutes, which ended with him saying he would email me the pictures of the corroded motherboard (lie #3 - never happened), I requested the laptop be returned to me and verified my address with him, the exact same address that was on the work order.
2 more weeks passed and I had no contact from Sony. So I called customer service back and they informed me that it had already been delivered (lie #4). OH HELLLLLLLL NO. The agent verified my address again and, wouldn't you know it, they left off my apartment number. Turns out the laptop was sitting at Fed Ex because it couldn't be delivered. I went to pick the laptop up and, coincidentally, there was another guy there picking up a Vaio that was sent back to him from the repair center with no apartment number!
The cherry on top - I got the laptop home, COMPLETELY disassembled it, and could not find a single indication of water damage, as I had known all along. What I did find was a burnt out connector where the motherboard hit the power supply, which I also had known all along.
Sony sold me a shitty defective (though expensive) product, lied to me several times, tried to screw me out of money, and for all intents and purposes tried to steal my laptop (since they held it without contacting me and then attempted to send to an invalid address so it would be returned to them).
Now there's a lesson in customer retention!
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