Chopt is across the street from my work so this is a nice healthy option for me. The issue is that a lot of other people feel the same way. They are almost always packed at lunch time.
Here's what I love: they have super fresh ingredients and large portion sizes.
Here's what I don't: the staff expect you to know what you want right away because they work fast, so if you don't know or you aren't familiar with the concept, you may be put off. Also, they never use enough dressing for the huge amount of lettuce you get. I always have to ask for more and more dressing and then I feel like I'm a hog. also. Since the portions are large, I have to throw away my salad since it's all mixed together and it doesn't last till the next day without getting soggy. (I think I will ask for a side of dressing from now on) also, it's a pricey lunch