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  • I made a reservation to Vue 412 to celebrate my boyfriends birthday. We are new to Pittsburgh and I surprised him with some family that came in town and a ride up the Duquesne Incline topped off with dinner at Vue 412. In preparation I called to reserve a window table and to have a printed custom message on our menus (the hostess happily confirmed on the phone). Needless to say I was extremely disappointed that, upon arrival (10 mins early), there was not a reserved window seat AND there were no printed menus because "they've been busy and didn't have time" (per the hostess). Mind you, I only received explanation after being seated and asking her. I wanted the night to be special so I didn't make a fuss. On to the next, except no so easy, no drinks after 10 minutes so the hostess brings us water. 15 more minutes and our waiter shows up to take drink and appetizer orders. A couple wrong drinks (sigh) and one wrong appetizer (grrr). At this point everyone at my table is a bit on edge - and unfortunately this was my "fine dining" plan for my boyfriend's birthday. Okay, okay, on to dinner - we finally receive dinner (one bottle of wine is topped during this wait). THE BIRTHDAY GUY's steak is not what he ordered!!!! Can I also mention the steak brought to his was a NY Strip and cooked to "chef's temp" which was well done. OMG what chef anywhere recommends well done?! I digress. Around this point the server tells us how hard fine dining is and we all discuss how loosely the term fine dining is used here. So that's our story - the service is terrible (servers and hostess are not very attentive), and even if your server writes everything down you may not get what you ordered. If you're cool with that, the food is decent and there is definitely a nice "vue". If service matters, this may not be the place for you. There was one staff member (not our server or the hostess) who regularly refilled our drinks - he was awesome!
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