| rev:text
| - 4/11/2016:
I am updating my review and marking them down from a 3 to a 1 star. I had an incident where I scheduled an appointment with a personal trainer and received multiple emails reminding me about the appointment, yet when I showed up for the appointment, I found out the trainer quit. Some members were informed of the departure of the trainer, I was not. I had a heated discussion with the General Manager about the customer service level of LA Fitness and that I was tired of hearing "We're Sorry". By the end of our conversation, I was thinking maybe one location was trying to improve customer service at their location, thus my initial rating of 3-stars. But then Brittany B with "Member (so-called) Services" at this location called me - TWICE. Upon speaking with her I informed her I thought the issue was resolved - she insisted on getting my side of the story. I gave her the short version, but she kept insisting she needed to resolve the issue and get my side. I again informed her I thought the issue was resolved, yet she persisted - treating me like a 5-year old who had been called to the Principle's Office. I opted to phone in a complaint about her to LA Fitness Member Services at 949-255-7200 and change the rating to 1-star rating.
For an issue that was resolved with the General Manager jokingly asking me if I wanted a hug - Brittany B, sure can stir things up and create A TON OF BAD WILL!
So, if you feeling rather old and want to get reprimanded by the Principle, go to this location and ask for Brittany B.
If another LA Fitness is providing bad service, call 949-255-7200. Making a complaint with Member Services at this number will give you a better shot at resolving the issue than handling the issue at the local club.
Original Review from 3/26/2016:
This location is a little better than the Stapley & University location. Although, the staff does need to work a little on their customer service skills - the staff is not always friendly and tend to gossip among themselves. I did over hear one of the sales guys get rather rude with one of the members - but what can you expect, this is still LA Fitness.
The facility is fairly clean. On the slower days is when the facility isn't cleaned as often.
The location does get a little busy at times, so you may need to wait for a weight lifting machine. The cardio machines tend to have machines available during peak times, although some machines need minor repairs.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)