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| - Beautiful facility, as it is brand new. My 90 year old neighbor fell and broke his R leg in 3 places, requiring Orthopedic surgery. This is not your avg 90 yr old, I should begin by telling you this. He is sharper than a tack and seems to bounce back from just about anything. As most older people are set in their ways, I knew from the get go that finding a place he would be 100% happy staying at wasn't going to be easy, if even possible. The first facility he went to in central Phx after being discharged from Arrowhead hospital he lasted only 2 days. He'd been there before, after breaking a hip seven years earlier. The day I picked him up to take him home he cried (literally) because he didn't want to say goodbye to the staff. Evidently a lot can change in seven years. So we moved him to the Center at Arrowhead and crossed our fingers.
I first called admissions on a Sunday. I figured I'd leave a voicemail and expect a phone call back the following day, Monday. Much to my surprise I got a live person who was able to answer all my questions and listen to my concerns. Her name was Monica. If it hadn't been for the holdup of paperwork, that there was nobody in on a Sunday at the place we were trying to get him out of, Monica was ready to accept him as a new patient. On a Sunday!
This facility is top notch when it comes to the equipment for physical therapy and the facility itself. Each patient gets his/her own private room. If you've ever stayed at an upscale Hilton or Hyatt, this is what I would have to compare it to. He had a LARGE flat screen tv, his own bathroom w huge walk in shower, a nice size closet to hang up his clothes, etc... The meals were prepared by a chef and he actually had menu choices. The few occasions I happened to be there and he had opted to eat in his room rather than go down to eat in dining area where he could socialize with the other patients, the presentation of the food was like what you would find at a 5 star restaurant. I was shocked. The other facility he was never given menu options that I recall. A few times a week the activity coordinator would hold ice cream socials downstairs, which the family/friends were welcome to attend free of charge. On Easter Sunday they had an Easter egg hunt off the patio on the main floor for any children visiting. I also noticed they were dying Easter eggs, which later that evening I noticed a few of them had been dropped off at our room. It was nice. If nothing else, it just added a little color to the room.
Each room has a private phone line/phone number. I'm on the road a lot and could never seem to remember the direct phone number to his room, so I ended up calling multiple x daily to the main number/front reception the entire three weeks he was there. Nobody was ever anything but friendly to me each time I called, always a happy voice, eager to "connect me to room 320." Each floor has a "game room" / office also. The room is stocked with board games, magazines, local daily newspaper, books on tape and a puzzle table where there's always one in progress. I used to drop in there and find 3-4 pieces just to break the monotony of the day. It made for a nice break sometimes. There is also a computer with internet access and a printer for use! There is free tea, coffee and hot chocolate as well.
My reason for not giving five stars?
There seemed to be a bit of confusion or lack of communication between outside physicians and staff within the facility. But then I think you find this sort of thing at most places like this in the medical field especially. I'm not convinced it wasn't actually the Ortho surgeon who dropped the ball and was at fault for the communication issue.
Overall, if you are seeking a facility that is easy to come and go as a visitor, has private, spacious patient rooms and is clean and smells nice ...look no further. Your search is over. Hope this was helpful for someone out there.
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