I have changed my review since learning a lesson. When you are dissatisfied with your service you should request to speak to someone in charge. I was given incorrect info and therefore overcharged by a new employee. When my dissatisfaction was heard by mgmt they contacted me, instantly apologized and provided a refund. The owner and staff were genuinely concerned that my experience had been unpleasant and eager to rectify the situation. We will go back and I highly recommend this salon.