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  • I cannot believe this manager DANIEL is in customer service. How is he a Manager? After 5 years of going to this store this was our only negative and it is a big one. We learned that one of the items we purchased there went on recall. We called the corporate number to ask what we can do. They asked if we still had the receipt, we said we did. They told us no problem bring it back to the store and they can give you a store credit. I was happy about this resolution we have spent thousands at this store. My husband went there today 1-31-16 and spoke with DANIEL, he said there is nothing we can do for you it is not even on my board anymore and our policy is 90 days from the time the recall is issued. My husband called me from the car upset about the situation. I then called the store and asked for a manager. The lady that answered said she is one of them. I said I probably need to speak with the same person that just spoke with my husband about this. She transfers me to DANIEL. He said "this is DANIEL". I said Did you say DANIEL, he said" yes I did." I explained who I was and what had just occurred with my husband. He said "this went on recall 2 years ago there is nothing I can do to help you" I said DANIEL.... He said "that's my name" I said DO not be an a**hole... he said "do not use profanities at me and now I get to end this call have a nice day" How is this man in Customer service? Where is the district manager and how do we make sure this does not happen to anyone else? They sold me a product which I have the receipt for per corporates request and he will do nothing to help me because he does not want to. Be warned. Sign up for recall notifications and get them back to the store within 90 days. Because DANIEL will not do anything to help you.
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