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| - Let's start with the fact I just saw this place on the food network. I literally drove all the way down there just to eat here and was very excited about it. Well as i walked in there was a guy at the counter talking with some guy behind the counter and this was the only person working that I saw. I waited patiently to order thinking that he was doing the same, well this was not the case.......... After about five minutes the guy behind the counter says do you want to order? Really!!!!!!No I'm just standing here reading the menu on the wall. The guy that was talking to him says oh my bad and moves off to the side. The guy behind the counter says well, what are you having? I tell him i want the chopped Philly cheese steak, his reply was we are out so pick something else. Ok i tell him i want the rib eye Philly cheese. He says you want cheese, yup what kind, as I was about to say provolone he says wisely you want gouda cheese? I say ok whatever he says well we don'y have that ha ha...... WTH really this wise guy is making jokes now so he says well we have provolone or wiz will that do? I guess it will.
Lets move on to the fact that besides me and my friend and the guy who was talking at the counter there was no one else in the place. I take a seat and wait for my order. In walks about six other couples now from the back of the grill area appears a lady and she and him start to take all the orders from all six couples and then the guy says to the lady lets start cooking? Fail big time, why not start cooking the first order and have the other lady take the orders? Not sure what this was about but whatever.....
Its now been twenty minutes and still no food, the couple who walked in after i had order had placed a to go order and he was bagging up their food and they were walking out........ ummm did I miss something where was my order! The other couple that was sitting next to us looked at me like didn't you order first?
Then he again produces another order bagged up to go and calls me over and says to Philly to go? I said well it was for here but whatever I just want my food because I'm hungry. I open the bag and look through the food and realize that this is not my order. I take it back to the counter and tell him and he says wait this is the other guys order not yours....... Then why did you give this to me? he says oh well I got mixed up! Really its not even that busy and you can't get the orders straight.
By now I can tell you that I am pissed off. This is another order that went out before mine...... Again all I had ordered was the two Cheese steaks and a cheese fries. So after 25 long minutes I get my order with no apologies just here you go, like nothing was wrong.
First off don't order fries for $4.00 this is what you give me a small thing of fries that I could have made at home....(The total for my order was $32 and change) The .99 fries at mcdonalds is bigger and better........ The cheese steak was decent but not as great as the food network claimed and not I repeat not worth all the hassle this place has to offer. They need to get their act together less time talking with people who are not even ordering and focus more on the people who are trying to get food....
The general mood of the customers in the place was not pleasant as people had long wait times for their food and wrong orders going out.
By the way the mens bathroom was a mess, toilet was dirty and running water from the toilet was all over the ground. The trash can was filled to the brim with trash and the sink was unusable. The best way to describe the sink was it looked like someone mistook this for the toilet.
I was would normally have brought this to the attention of the owners, but whats the point the are too busy talking to care about the food and the customers in front of the restaurant why would the back of the house be any different....
The bottom line is this stay away from this place, its really sad that the were on the food network and this is what they produce!!!!!!!
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