They get 2 stars because our dining service was good. Went here for a friend's birthday because she was excited about a full blown extravaganza for her birthday dinner. The only thing full blown about the place is the price.
It was less busy than most people have experienced but because there were 5 of us, after we paid, we had to wait for about 15 minutes before we were seated. We get seated and I looked around and realized how small this buffet is compared to others. And every section seems to have a line and those that don't for their particular foods, have a line in front of them for another section. Some of the lines just to get the more popular food took more than 15 minutes to navigate.
The sad part: It isn't all that good. The desserts were tasty but the actual FOOD... not so much. I had cold food that was warm and warm food that was cold. Bread that had been left out for too long and was stale. One of my friends had a couple of the sliders and pushed the rest of her plate away.
Honestly, it is a 1.5 star place. One star for the service, .5 for the desserts. Had I paid for just a dessert buffet, this would be a different story. But since most of us went away hungry because the food was not good, I cannot recommend this buffet to anyone. I honestly feel like people like it because it is expensive. They feel like they must be eating some really upscale food. But here is a note: the food still has to taste good. One does not need to eat it just because it is expensive.