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| - I see Laurie Michlin at this practice and love her beyond words. I have never ever had a problem getting a prompt appt with her - not always same day, but never some long wait that makes me feel like they don't value my patronage or that my issue is not important to anyone but me. I started bringing my daughter here as well once she was 13 or 14 because I like Laurie that much. My boys still go to a pediatrician, but my 15 1/2 year old daughter and I rely on Laurie.
I can understand some low ratings for office staff; everyone has bad days so I can't say that these individuals didn't face some negative interactions,. and I understand they're not the type of office staff to visit with you and be CHEERFUL, necessarily, but they are always, ALWAYS, courteous. In fact, one day in the past 2 months or so I got in a pretty serious argument with an increasingly confrontational and seriously rude old man in the waiting room. He was so awful he eventually made the desk attendant leave crying; he was blaming her for things that weren't even done by her, and even after she apologized for the problems he'd had, he decided that was a good time to reiterate everything that pissed him off. I just couldn't believe it. My hope is that once the doctor heard about the patient's treatment of his staff, he would be letting him go. That's only fair. These women don't go to work everyday and work hard just to be mistreated.
The nurses and/or medical assistants have always been phenomenal as well. Return phone calls, treat you like a VALUED visitor, just super great.
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