| rev:text
| - This has always been my least favorite Sephora store in Pittsburgh. Unfortunately, it is also the most convenient for me. I have never gotten the level of service here that I get at other Sephora stores, but the last time I was here, I had such a bad experience that I do not think I will be going back.
This is the first time I have been in a Sephora and was not greeted or approached by one sales associate the entire time I was in the store, which is already pretty shameful. But to make matters worse, when I went to pull up an email coupon on my phone, an associate started arguing with me about its validity before I even showed it to her. When I explained the coupon, a perk from reaching V.I.B. status in their Beauty Insider program (you know, meaning, I spend way too much money at this store and should probably deserve a modicum of respect), her response was, "That doesn't exist. We don't accept email coupons, so you obviously read it wrong." I asked her to wait a minute while I found the email, and I would show it to her. She crossed her arms, rolled her eyes, and, her voice dripping with sarcasm, she said, "Okay, please do." I wanted to walk out of the store so bad at this point, but I needed some foundation ASAP! So, I showed her my email, and she said, "I don't know what this is. I'm going to need to call a manager." I get having a strict coupon policy, but she was just flat out rude throughout the entire interaction. Her manager, of course, told her that it worked on in-store purchases and all she had to do was scan the barcode. I have no idea why she was so incredulous of my coupon, but the incident and the lack of apology from the associate really turned me off from this store.
I will give it two stars because it has a decent selection of brands, even for the small space, but I will go out of my way to avoid this particular store. The associates at Ross Park and South Hills Village are friendly, knowledgable, and helpful. Their Shadyside counterparts need a serious attitude check.
Update: I had written to Sephora about the poor experience described in my last review and got a personal apology from the Shadyside Store Manager. She also sent me a $25 giftcard. This was EXTREMELY generous since I really didn't ask for anything and just wanted to let them know about the issue (as a retail manager myself, I would want someone to tell me if my associate was rude!). Sad to say, I still really don't want to shop here when there are other Sephoras in the area, but take my review for what it is--one person's experience.
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