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  • I have been here twice in the last month and. both experiences were disappointing. The first time was the day that the owner of The Colony was killed. My friend had made reservations to sit on the patio but when we arrived we were told that we couldn't sit on the patio even though people who had arrived after us were seated there and there was room for our party. We sat inside and the place was packed with people who worked at The Colony or friends of people who worked there or people who knew Jim Brennan and were mourning his death. Service was understandably slow that night and I don't hold that against them. I think they were totally unprepared for the number of people who showed up. What I do have a problem with was not honoring our patio reservation. The second time we ordered carry out. We looked at a menu on line and when I called to order I was given a total that seemed way too high for what we ordered. We looked at the menu again, added up the prices and my husband called back to inquire about the discrepancy. He was told that the prices had recently gone up but they had not changed them on the web site yet. They also failed to tell me when I ordered, that when they ask "do you want fries, onion rings or a salad with your burger" they charge extra for the salad but not for the fries or onion rings. My husband tried to make the point that they should be more explicit about this and if they didn't have time to change their prices on their website they should honor the prices that are printed there. He tried to argue this point again when he went to pick up the food but was told there was nothing that anyone could do. The food on both occasions was good but not great and we won't be hurrying back there because of these customer service issues. I look forward to The Colony opening up again for many reasons, one of which is that I would go there any day instead of going to the Tavern Company.
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