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| - It was last Thursday that I decided to chew on a caramel chocolate covered nuts and my crown decided to come off of my tooth. My tooth was sensitive to everything, including sipping water. I was in panic mode because I currently don't have insurance because I am still in my 90 day probationary period until March 2013. I called Dr. Phan's office. Receptionist Nemi picked up the phone and let me know she will call me back to see if she can squeeze me in since the day is pretty much booked. An hour later, she called me to let me know to visit the office at 5pm. When I arrived, we figured out that the crown was done by the previous dentist, way before I knew of Dr. Phan. Then I thought, of course it can't be Dr. Phan's doing. His work is flawless. On top of that, it was the same crown that Doc Phan had advise me to get it redone at year end 2011, because there is a small gap that will cause problem in the long run. Boy was he right about that.
Instead of turning me away for 1.) imperfect work that was performed by another dental office and 2.) me not having insurance, Dr. Phan and the entire staff of Town & Country Dental welcomed me with open arms. They took the time to have my crown back where it should be. My mind was in la la land due to how appreciative I was of the office, that I didn't follow direction. I didn't bite down hard enough on the bite stick.
On Friday, I texted Doc about my off-bite, he asked me to swing by the office at 5pm so he can adjust it. I went by the office again, they welcomed me yet again. My bite was perfect.
I feel very indebted to the entire staff of Town & Country Dental because at the time of need, when I don't have insurance, they did not turn me away. Instead, they treated me with kindness and restore my bite. I will be a patient of Doc Phan fo life.
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