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  • First time for our family at this chain. Very busy on a Sunday at 1pm. As a party of 5, we waited approximately 20 minutes on a table as there are few tables accomodating more than 4 people. The hostess was apologetic. When I inquired about an unoccupied 6-topper, I was nicely informed that it was reserved (despite that fact they don't take reservations, so far as I know). Once seated, it took 10 minutes to get drinks and rolls. The kids had $1 smoothies, which I thought were a pretty good deal. Our order was taken promptly, but it took an inoordinate amount of time to begin getting our food, which came 2 dishes at a time over a span of perhaps 15 minutes. Not something I find to be acceptable in any dining establishment. Our waitress was very apologetic, almost to the point of being intrusive. Another waitress offered up her story, which played the wait staff against the kitchen, as if that should either interest or concern us. The manager made a stop and was midly apologetic but offered nothing for our trouble. The food was all nicely presented, hot and well prepared, and that's why they get three stars. My daughter's steak was on the money. My wifes cedar plank salmon and mashed potatoes were well received, as was the mac-n-cheese and corn dog bites by the youngr kids. I would not be inclined to return based on what seemed to be an inability of the kitchen to manage its traffic; and that to me is pretty fundamental.
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