Went here for the Black Keys and Cage the Elephant concert and I will have to say I was impressed. The lines for entry were really short, the attendants were helpful and quite friendly and finding parking was a total breeze (now I don't know if that would be the case of a Penguins game).
Their bathrooms had a ton of stalls and were clean, there was a lot of choice in terms of concessions such as cheese steaks, egg rolls, nachos, popcorn, sushi. It was a lot. The staff was incredibly helpful and helping you find your seats. Speaking of seats, me being super short I always have problems with seeing heads in front of me when sitting in a venue. Well this place has such a good slant that I didn't have any problems. The seats were comfortable and there were cup holders!
Overall I was impressed with this venues, sure expect to pay an arm and a leg for a beer, but in places like this I think it's to be expected.