Today I walked in and asked for an appraisal on my vehicle. I needed and wanted to know how much diminished value I had from being re-ended since this could make me really upside down with my vehicle trade. Plus my attorney needed three quotes from Ford Dealerships to show the diminished value. I explained to the sales person, prior to the accident I had planned to trade in my car at the end of the year and would still consider trading depending on appraisal value. The manager refused to give me an appraisal so therefor they lost the opportunity for my business today and in the future. I find this to be very poor customer service.