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  • My experience has been the same as the others. Told $80 which would be waved if I used their technician to do the repair. I already knew the pump was gone on my washing machine and told him so. He concurred and said $280 for the repair. E said he has a part the thought would fit but it turns out it wouldn't. He handed me a paper to sign agreeing to the service before trying the part. I didn't notice till after I signed it that there was a blank space for the $280 repair fee which he wrote in after I signed. The part he had wouldn't for so he said it would be another $375!!! I said no way. The machine isn't worth it. He then charges me the $280!! Um well what happened to the $80!!! I called the main office and customer service quotes me the dictionary definition of service! I told her that I had a very specific conversation about what he $80 charge was for and Anna the customer service rep claims that I wasn't making sense. She then stated the calls are recorded so I told her to pull the recording. I am giving them a week to get this recoding. I refused to sign the final bill. I will be going after them with this and see if I can include the better business bureau. Stupid me for not checking on Yelp first!!!! So mad at myself for that. I called a parts supplier and was quoted $175 for the part. Not sure why appliance repair guys felt $200 would be an appropriate mark up!!! I will report back what happens next. ***update*** I purchased the part for $175 and fixed the machine myself in less than 10 mins with no previous experience. Further to this I had a conversation with my credit card company and they are attempting to retrieve the money from the culprits bank. Have the charges reversed. I will be reporting this incident to the better business bureau once everything is resolved.
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