Okay here's the deal. I work near this place and generally I'm to lazy in the morning to make a lunch, so I end up here probably once a week. My review is completely based on going at lunch time as I can't recall ever heading there after 3pm.
The food is good, but it's a chain, so most likely you've been to one before and you know what your getting before you walk in the door. If you've never been, def give the cookies a go as it's what made them famous in the first place.
I tend to see the same employees there all the time, and I've been going for awhile now. Places with low employee turn over usually seem to have better customer service, and this one is no exception. The staff is friendly and courteous and the food is well prepared and presented.
The place loses stars however for it's handling of customers as others have mentioned. I can't really imagine a worse way to corral customers then the set up they currently have. Only want soup? Enjoy waiting in line behind everyone else that wants a sandwich or salad before you make it up there. This seems to be compounded by the fact they have three cash registers, and yet I hardly ever see more then one actually open at any time, even when the line is out the door.
But despite this, if your not in a hurry and you want good food, Paradise is always a safe bet.