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  • Terrible coloring experience here, the first visit AND the correction visit. In short, I was in tears on my way home from this place. TWICE. I'm so disappointed by the Aveda brand as a whole. First visit: I had a really bad reaction to the bleach + back combing + rough handling (brushing viciously when hair was wet)-- I got sore spots on my scalp and a lot of hair breakage. My hair was not lifted to a high enough level to be toned. I was left with brassy orange hair (after toner) and kept being told to buy Blue Malva products so that my hair would get ashy tones over time. I heard the educator say to the student "you should have used at least a 25 volume". They insisted that I needed to be realistic after telling me that they could lift my hair to a ashy dark blonde. They pretended I was mistaken when I told them I knew you could not tone hair that wasn't lightened enough. I called to speak with a manager who was very sweet and asked me to come in to have a color fix- as long as the price of the service was the same, they could do it. Correction visit: The girl who messed up my hair the first time had the audacity to come up to my colorist, pull her to the side and ask her about why I came back. I was at the sink toning my hair but I could see and hear them in the corner talking smack about me. WOW. You had a client who had the guts to speak up about being unhappy with their hair and giving you a chance to correct your work- and this is how the Aveda institute teaches their future hair stylists to react? The educators are really stubborn and some get in your face and are very rude. Leslie accused me of not understanding that these are students. She talked down to me as if I was dumb and knew nothing about hair-- my hair was already so damaged but she said they can either tone my hair again (useless, not lifted high enough) or they can bleach it AGAIN. The educator really did not care about the integrity of my hair AT ALL. I asked to just have a darker dye brushed over the brassy highlights and she REFUSED. Darkening my hair costs less than another highlighting service but Leslie said that she could not do a "totally new service". Sometimes, a totally "new" service is the only way to fix poorly bleached hair- not bleaching your client's hair again and permanently frying it. I ended up getting my hair toned only.
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