The doctor there doesn't have customer service skills or understand how to talk with patients. I went there for an exam and he had me look through two lenses, never asked me how I could see the letter, after the 15 seconds of the two lenses he told me my prescription was going to stay the same. Never looked into whether my vision has gotten any better or worse and didn't take the time to seem to care. I did complain to the manager Rachel who was wonderful in understanding and didn't charge me for the visit.
I did make it clear I would not return to their vision centers with doctors of that knowledge. I have used them for two years previous and will no longer go there.