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  • NIGHTMARE each time. We have had the worst experience at this place. Consistently rude customer service and sub standard servicing for both of my cars. Once we went to get my xm radio looked at. There was no sound. We had to pay 175$ just to have it looked at with no solution other than buy a new system. We wanted a second opinion so didn't buy one. Thank god! When we left we also noticed that they broke the cover to the radio head and it kept falling off. Then I go to another dealership and found a tiny reset button and viola! My sound worked again. Thank god I didn't take their advice on getting a new 5000 dollar system. We have gone in a few times regarding the usb iPhone plugin and aux port to find out why it doesn't work. They said it was apples fault and the technology doesn't match anymore. Another time I asked about it they said they were going to order me a new part. Well. Finally the part arrives a month later (no one called and said it arrived. My husband had to follow up). My husband goes in to have the port replaced. Waited 2 hours. Then the guy comes out and said that they ORDERED THE WRONG PART! But the good news was they managed to wash the car. WTF?!?!!! I don't care about the sub par car wash. I want my port fixed! We have also gone in over and over for oil changes that take 2 hours minimum. At other Hyundai dealerships it never takes that long. Amato in Milwaukee never takes 2 hours. And they are really nice. They are always rude at zimbrick. Never helpful. I have never walked in and had a successful appointment. We complained to the Hyundai customer service about them. Got a call from zimbrick. And then they said that a manager would follow up. Of course. We never heard from anyone. They don't give a shit about their customer service since they have a monopoly on Madison. I AVOID THEM AT ALL COSTS. I will drive to Illinois and go to Hyundai dealerships there first before going back to zimbrick assholes.
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