Seems like these steamed "hot pot" is becoming popular in recent year so I decided to give Captain S a go. Went there on a Saturday night and I was the first one there (5:30pm). Left close to 9pm (yeah I stayed there for a loooong time) and I counted a total of 10 occupied tables including mine so not the most packed places of all, which is understandable given the hefty price tag on their menu/combo.
Customer service is good for the most part, but mainly because they don't give you instructions on how many minutes in the optimal cooking time for the seafood. Guess they want to do everything for you so you eat quickly and leave.
Be prepared to pay $60 per person and have a great seafood meal (end with congee). Personally I wouldn't go again due to the price and the lack of options.