I looked around for an honest pest control company and this one is it. They were pleasant on the phone. We got an appointment scheduled by the next day. They did not show up on time but were prompt in calling me to let me know they would be 30 min late because the appointment before me has a bee issue. If you've had bees you know it can be worse than expected. They showed up at the new time and started spraying immediately. It was a man and women, I'm guessing a husband and wife team, sorry if I'm wrong. The guy sprayed and the woman handled payment. Very efficient. They let me know what types of bugs were present and weren't pushy with setting up the next appointment. They suggested a 3 month maintenance program, which I absolutely agree with, and will be setting up my next monthly appointment with them soon. I highly suggest this company they were just so great to work with.