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| - I've had my TSX for a couple years now and I was pretty excited to hear that they were opening up a Acura dealership by my house as opposed to having to drive out to the west side.
In the years since their opening, my excitement has been replaced with increasing disappointment. I didn't buy my car here so my review only reflects my experience with their service/parts department.
Though I hate to say it because their location is so convenient, Findlay's service is not up to par with other Acura dealerships. I have been 4 different Acura dealerships since having my TSX (2 in Socal, the 2 here in town) and Findlay ranks a distant 4th... =(.
Taking my car to their service department feels like going to the doctor for a headache and coming out with brain cancer. Each time I have brought my car in, the service writers have come up with a laundry list of problems and push to have you spend big $$$ on minor repairs. Taking the TSX in for a standard oil change resulted recommendations for a $850 tires (I got them for under $600 at Discount Tire Co.), and $630 maintenance package which included 2 fluid flushes (transmission, and power steering), a tire rotation, and the "inspection" of many various belts/parts. I can understand dealerships charging a little extra as they are the "official spot" but $600+ for 2 fluid flushes is insane.
Each time I have been, I left with the impression that my car was about to break down agree to the expensive service/repairs. Subsequent trips to Hondatronics and Las Vegas Acura alleviate the fear. The writers here like other places make commission of their service orders, but Findlay really writes you up for every single little thing.
The availability of loaners is rare. Unless you are leaving your car in over night, it is unlikely they will hand over a loaner for a few hours service appointment which means you are going to be stuck in waiting area. The area itself is pretty small and is nothing like what you would expect from a luxury car manufacturer. Find another spot for service, you will save money and be treated better.
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