Went there with my daughter as a birthday treat. Got the #5 gel pedicure. It's supposed to have a stone massage (so was my daughters) they didn't do it on either of us. Not sure if the girl was new or what. She kept looking at the list and asking others about the bottles on which to use etc. She also kept trying to get me to change my color selection. Then she didn't realize they were gel colors. And had to stop after the base coat and have someone else finish mine. I think the guy was the manager. He ended up cutting my toe with the cuticle clippers. He was doing it all super quick. He kept dropping the gel light over half my toe. I finally pointed out to him the second time that there was a wrinkle with the polish on my big toe due to this. He tries to paint over it. Then pull it off. It just made it worse. He does another coat and it still looks bad and now I'm noticeably upset so he buffs it and tells me "I don't want you coming back" to which I respond "You don't want me to come back?" And he says "Yea to fix it" short and rude . He also didn't wear gloves and his thumb fingernail (which was really long) looked like it had an infection. So it kept grossing me out when he continued to try and clean the sides of the nails as he was applying coats. I just wanted to get out of there ASAP and was on the verge of angry tears at this point so just kept quiet. I forgot to mention that it took them about 50 mins to get started on us the water was cold and the girl had not even remembered to turn the jets on. I was really bummed by the experience since there's a Bookman's in the same plaza and I was hoping to make it a regular monthly thing where we went book shopping then read while we got our pedicures. Will continue going to our regular place instead.