have stayed here several times due to work having a negotiated rate. quality of room "renovations" basically lipstick on a pig...but my last stay, I only had half a deadbolt installed on my door! that plus a general feel of general dinginess had me checking out for good. front desk tried to remedy but I had security concerns since all rooms offered were adjoining, made worse by stonewalling on an exec upgrade despite diamond status and showing ample inventory. 2 stars for Gloria in the exec lounge. she's the only reason I gave it another shot!