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| - I'm glad everyone else had a good experience, unfortunately I did not. After the micro burst hit my area of the Valley two nights ago, I woke up to a hole in my back window with the rest shattered & barely intact. I called Glass Now who stated they would be able to accommodate my needs same day, between 12-4pm. I was ecstatic they offered to provide the replacement same day, and the quoted charge was extremely competitive.
I set the appointment with Alex who was a friendly gentleman. About 30 minutes after setting the appointment at my home address I was called into the office due to a shortage of staff. I called Alex and asked if this would be a problem, he told me it should be fine. I let him know if it was at all an issue to please call me, and I will head back home when the technician begins heading that direction.
At about 12:30pm I received a called from the technician stating he had been driving around my complex for a half hour looking for my car, waiting for the company to provide him with the right phone number to contact me. I'm not sure why he was given the wrong number, or why it took a half hour to rectify the issue? The technician told me he was never given the updated address for my service. When I asked if he could come to the new address(roughly 5 miles east on the same road) or if I could come to him, he replied "No, sorry. I've already been waiting for a half hour." Well, how is it my fault you've been waiting for a half hour? This was his first time making any sort of contact with me. He stated he would call the office and have them contact me with a solution.
About an hour goes by, nothing. So I gave the office a call and Sonia answered. She had no idea who I was, or what the situation at hand was. After being put on hold she told me service could not be provided until tomorrow. Although I was frustrated because my window was on the verge of shattering into my back seat, I said that was okay. What happened on my way home? My back window shattered into my car.
Today rolls around and I receive a call at about 9:30am from Sonia. She told me they didn't have the molding for my window available, and would have to get it from the dealership tomorrow, leaving me with a service date of Friday 7/3. For one, Alex told me the technician would come out and determine if I needed new molding. He told me that would be "worst case" and they should be able to use the existing molding on my vehicle. I relayed that information to Sonia, who again put me on hold. When she picked the line back up she said that I'd have to use new molding from the dealership to ensure quality. Why wasn't this stated in the beginning? Why did the owner tell me otherwise? Why did you set up TWO different service dates without having the molding in hand?
Anyway, I let Sonia know I'd need to take my business elsewhere to have this repair done today without all of these ridiculous errors and delays. Her initial response was "But we have your window in stock. You'll probably have to wait for any other company to get the molding too" - Maybe not word for word, but that's what she said. I called another company after I hung up with Glass Now. The other company had the mold in stock, gave me the option to use my own, and has already installed and left my office within 4 hours from start to finish.
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