Update.....
Just noticed today that they took off and stole my grab handle from the interior for the car. I'm guessing the reason was so they can fix one of their cars that they were trying to sell. I am honestly upset not only because they stole a part from my car, but also they I have to continue to deal with them in order to fix this issue that they caused. Just want to be done with this place.
Another update: I contacted the CEO after the discovery of theft from my vehicle. Mr. Chapman had a manager contact me and after several apologies, the replacement part is finally back in my car. However, I find it extremely humorous that the service director replies to my review saying, "we are glad we resolved the issue" when in fact I contacted him countless times without any reply or help. Don't put on a front pretending like you helped me....