Went today for lunch with my wife and kids. Place was busy. We put our names on the wait list and also on the app that calls us when our table is ready - told we were first for a 4-top but most diners had just started their meal and it would be 15-20 mins. Spent 20 minutes milling around the consignment store next door and then 10 minutes standing outside. Went back inside and was told we were the next 4 top. Then some other folks on line started complaining that they had come in and watched people get seated before them and they were tired of waiting. I guess they decided to give them our table, as they got seated on the next table that opened up. They then took a table for 4 that opened up and split in in to 2 tables and seated some others.
The hostess told us that everyone is on the app and gets seated in order - not so! Seems like the loudest complainers get seated before others. The hostess is out of her depth.
At that point we decided to go elsewhere and have no plans to go back ever.