I got a call from the owner based on my review and I must say i was very pleased with the way the owner handled the situation. My daughter an i have always loved Jersey Mike's and make it a point to frequent this location. Everyone has a bad day and we must have walked in right when there's was happening but on the revisit everything was perfect, clean and rockin, the way it has always been! The Subs were as always amazing and the service was fantastic. I am so happy they addressed the minor problems. On a positive note, i changed my rating and gave them 5 star! Class acts all the way! See you his week!