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  • I've liked Hungry Howies in the past. This time I ordered a small pizza and a large pizza at 6:17 pm. I received and email indicating that I would receive our order in 60 minutes. I called at 7:30 to see if the delivery driver might have been lost only to be told by the person who answered that the online system is incorrect and they are actually running 90 minute (keep in mind this is a week day not a weekend). I asked why they had a system that said 60 minutes and he put me on hold. A couple of minutes later an "assistant manager" picked up. She told me that their system is wrong and sorry but "too bad" this is what I had to deal with. She said actually it was going to be another 30 minutes - that is 1 hr and 40 minutes to get a pizza...because they didn't have it done and no driver was available. This is definitely a management issue. The assistant manager did not offer to make it right in any way. We have enjoyed Hungry Howies in the past but I will not order from you again if this is the customer service I am going to receive! Sadly, I thought you guys were better than this!
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