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| - The Cactus Club Café is one of the very few franchise restaurants that consistently delivers an excellent dining experience. I think one of the reasons they've remained successful is by not expanding too quickly, and instead taking a controlled and balance approach to keep quality intact. Far too often I see the quality of chain restaurants diminish in a fast pursuit of a quick dollar, but the Cactus Club Café really has kept a focus on their food and service throughout their Journey. For those who don't know they actually took on Iron Chef Rob Feenie in 2008 as their executive chef and food concept architect, they then went on to add Top Chef Canada winner Matthew Stowe to their arsenal as a product development chef. The results are clear, as the quality of food is top notch for a chain restaurant!
On our most recent visit at the Macleod location there was even a feature menu for the Calgary Stampede, I was happy to try the feature burger which delivered a mouth watering experience that I passively filed in my brain's "Top 10 Burger" department. My fiancée had a burger off their regular menu and echoed the same satisfaction I did. Their menu is comparable to Earls or Moxies but the food is much better. They have a good selection of beers and cocktails as well.
Unfortunately my fiancée's burger came out with a piece of wax paper still on the burger; they forgot to take it off! Rather than stomp our feet and make a scene (we're civilized haha ;)), we kindly let the server know. We were in a bit of a rush so she continued on with the same burger, but the server did not hesitate to apologize and immediately offer us a new one. When we declined the manager even came over to try and offer the same and reiterate the apology, he even went as far as to communicate the mistake back to the kitchen given the rare occurrence. Anyone who has read my reviews before knows that I'm a very fair person when it comes to mistakes, and the team here handled this flawlessly. Nothing is worse than lack of accountability, they were completely accountable and did everything to make the situation right, and when we declined they took it off the bill! That's top notch service! The rest of the service was impeccable as well, their hostesses are always great and our server did an awesome job throughout our dining experience. Definitely felt accommodated and well looked after!
The restaurant itself is very modern and beautiful, this is consistent with any Cactus Club I've ever been to. Honestly I don't have anything bad to say about the Cactus Club Cafe, they're a great restaurant all around. They're' regularly recognized as one of the best managed companies in Canada, one of the best workplaces and a top employer for young people. Other restaurants should take note and would do well to learn from their success! They even focus on environmental sustainability, offer formal benefits, encourage training/education and pay for chefs pursuing their Red Seal certification. All of this translates into the best chain restaurant experience Canada has to offer! See you soon, cheers!
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