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| - I stayed here in their HRH Suites on August 15, 2011. I rented two suites, both of which were dirty!!
The front desk staff was very incompetent. Other guests were pretty irate and yelling! One angry man demanded a manager and the front desk girl in a very childish voice calls the manager on the phone Stating "I need you" What in the world? I was angry but I chose not to yell even though they didn't have their stuff together at all. We had to wait until late evening until we were even able to get into our 2nd room!!! They "compensated" us with a late checkout. This wasn't enough based on all the crap we had to deal with. When we finally got our dirty second room, (which we supposedly had to wait for so they could clean it HA!!!) the key didn't even work!! I had to make about 5 trips down to the front desk trying to get everything taken care of. HORRIBLE!!!
I stayed in the suites with the 2 queen beds. The sitting area, though separate from the bedroom, was pretty cramped. It was basically a normal sized bedroom with doors and a wall put up.
The sound system wasn't very loud. The sound comes through the TV, or a little bedside radio. It did give you a variety of different stations and songs that you could play. You could also play your iPhone through it, so that I liked.
They had 2 of the 42" flat screen TVS. One was in the "living room" and the other in the bedroom, but only one remote??! "Hey honey can you run on in here and change the channel for me! Thanks!!!"
The bathtubs looked nice but after seeing how housekeeping cleaned the rest of the suite I opted to not take a soak.
The beds were big fluffy and comfy. However in the 2nd Suite we could only sleep on one of the beds because the other had hairs on it! Guess that's why we had to wait till evening, so they could sprinkle dirt and crumbs on the couches and leave a helping of hairs on the beds. Oh they also thought it best not to wipe the brown stuff off of the walls in the toilet area. That was a lovely touch!! Couple that with the clumps of hair and dirt on the carpets and you have an award winning stay!!!
In the morning we ordered room service. There were 6 of us and our bill came to about $164.00. We paid for stale pastries and croissants, watery orange juice, cold bacon, cold pancakes, salt with a little bit of hash browns, sunny side up eggs instead of the scrambled eggs we asked for, sausage that looked like it was barely cooked, yogurt parfait, and chicken fried steak. They forgot our order of tea and the extra side of scrambled eggs we asked for. The coffee was however hot so yay for getting that one right!! The best part of it all is that we had to wait about an hour and half for our cold and disgusting breakfast!!!
They do have a great pool area though!
I would never want to stay there again.
Resort Fee was about $20.00 and included wi-fi
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