We've called Pete the Plumber twice over the past five years. Once was to have a dishwasher and two toilets installed. The second time was to have a new hot water heater installed. Both times they arrived on time, did their work, were pleasant and polite and cleaned up after themselves. We had one issue with the bill, so we called to inquire and it was fixed immediately. Overall, we've been pleased with their service and would use them again.