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| - When do you think the owner or management will eventually care after hearing it verbally from the customers, seeing membership decline and of course reading about the same issues from customers over and over again?
Just because you offer a product for $9 per month, $19 per month or $119 per month, people expect the basics when visiting an establishment. You know some of those wacky norms like good customer service, appreciation of you giving them money and a clean place. Yes that sort of craziness.
Another reason why I'm considering quitting is if you advertise a price per month, don't have 3 hidden fees such as a sign up, maintenance and one other fee. What the heck guys, have integrity in advertising and if it's a special, make sure it's $9.00 per month.
And tell me if you want a 5 star customer service rating would you say......if there are "billing issues" have someone at the location handle it. OR....... Refer people to a 800 number that the customer service team clearly doesn't care about the callers and won't explain anything but quote "your membership agreement". Hmmmm, another tough choice.
To close, EOS, don't give my significant other crap about wanting to pay the entire 6 months up front so there won't be a "credit card fee", and wanting to have a finite time so there isn't the "cancel 30 days ahead of the next month billing" BS. Why can't one pay with cash and enjoy the benefit of what you are offering on a special? Why is because you want to charge all the fees and get another 2 months when people are ready not to have a membership to a place that doesn't maintain equipment or maintain any customer service!!!!
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