I am sorry, but my impressions are total different that the other reviewers. I am a stickler for customer service and Total Wines has the worst customer service I have ever experienced. I am a relatively big purchaser of high-end wines, not only for my consumption but for consumption by my wine "club" who meet regularly to try new wines -- especially the high-end, highly rated wines. I am not exaggerating, but on at least 8 ocassions, I have called a number of stores, sent faxes and emails, and have never ever received a call-back or a response. This is also true about their corporate offices. HQ also never responds to inquiries. They might have a large inventory, but if you can never find what you want, what good is it? Also, their online website search capability is sorely lacking in capability.