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| - Usually my experiences at IHOPs are pretty decent, but this time it just wasn't pleasant.
The positives are of course a nice variety of items. You aren't stuck with pancakes at lunchtime and you aren't limited to soups, salads, and entrees at dinnertime. Our waiter was friendly, however it seemed obvious that he was too busy to handle his section and that he needed help, but I saw no-one was willing to assist him, even though there was a bored looking hostess up front playing with her hair and not washing her hands after digging in her scalp, gross.
So I ordered an egg white omelet with sausage, tomatoes, mushrooms, and spinach, with a side of banana pancakes and hash browns, didn't seem too complicated. When our food came out, I was disappointed to see that there was no cheese melted inside my omelet, it was a single slice of cheese melted on top. In my opinion that's just lazy, plus a square of cheese on top a long omelet looks silly. Also, there was no tomatoes in my omelet, as well as regular eggs, not egg whites. Additionally, they forgot to bring my hash browns, and my pancakes came without the bananas and cold with a block of ice cold butter on top.
I used to be a server so I tried to be very patient with everything so I politely asked another server (since ours was too busy) to take the omelet back. She did with a smile and our waiter stopped by shortly after and apologized for his mistake, which was actually a nice thing to do. About 6 minutes later, my omelet comes out, and it's technically correct, but still unappetizing. they just gave me an egg white shell with some spinach and mushrooms mixed in, with again, a block of now unmelted cheese on top, and uncooked poorly sliced tomatoes on top as well.
At this point I'm pretty upset but still calm and patient because I felt that causing a big scene would do more harm than good. The server came by, told a few jokes, and dropped our check. No-one checked on us between bites, and the manager came by once after I pushed away my half eaten plate, asking if we were okay as she kept walking away. Time to pay..
I go up to the host/cashier and ask if our checks could be split down the middle, since my girlfriend and I like to share the bill. With an attitude she tells me that she can just split it by what we ordered. Even with old Micros systems, you are able to do the math and authorize a card by the dollar amount but she was too lazy to do so. We payed our bill which was not discounted and left. I'm a manager in the food industry. I know how things work. The only apology or acknowledgement we received was from our busy server, and no manager stopped by to apologize and let us know that we were being taken care of.
I can honestly say that this was the worst experience we've had eating in awhile. To come into a restaurant with barely ten tables seated, a host scraping her scalp and not washing her hands and touching peoples menus, to a server that's too busy to handle his station, to food that comes out wrong and is lazily made, to an incompetent cashier with an attitude, I can say that I will stay away from IHOP for awhile and NEVER return to this location again.
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