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  • Ordinarily I would give this neighborhood store a high mark but today I met the weak link in the chain and she is a manager. I selected six 12 packs of soda on sale for 3 for $9. When I went to check out, 3 came up on the sale price and 3 were at full price. The manager on duty, Gloria, first asked if I had picked the wrong soda. Then she examined the 50' long aisle and found 3 cards at one end of the aisle (not where all the 3 for 9 signs were posted) that said with additional $25 purchase. I showed her the tag under each and every 12 pack that simply said, 3 for $9 "When 3 or more are purchased in a single transaction". She said "Mmmmm, I wonder why it doesn't say anything about the $25." I asked how anyone would know about the condition when the cards were nowhere near the products advertised. She said "Mmmmm, I wonder why they are down there". She offered to let me have the 3 for $9 that the cash registered had already authorized and when I asked why not all 6, she copped an attitude, walked around the other side of the aisle back to her office. I asked for the name of her superior and she said her boss was gone. I had to ask a cashier for the name of the general manager, Warlito and the assistant manager, Gayla. I am hoping they will help Gloria with her customer relation skills. It takes a lot to attract a customer, it takes a lot to keep a customer, it doesn't take much to lose a customer, especially when there is an Albertsons and Safeway within 3 miles in either direction. PS went to Safeway and purchased the same products 4 for $12, no additional requirement. Thanks Safeway!!
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