First off, I love Capriotti's. I always make it a point to go when I can. This one just happens to be a few minutes from my house. I have come here at least four times already and each time the experience has gotten worse. Initially I gave them the benefit of the doubt but it's just horrible at this point. This time, four separate people were served their food before I was. I finally went up to the counter and asked how the order was coming along, only to be asked "what did you order?" - finally after another ten minutes they hand me the order which they happen to get wrong. Not really sure what the problem is, there were three people here, only one seemed to be working and the two I encountered were very rude. I am going to just find the nearest store beyond this, not worth giving this place my business with treatment like this, by the looks of it, others seem to agree. I guess this is the problem with franchises and owners who have to depend on bad employees, I hope they do something about it soon.