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http://www.openvoc.eu/poi#usefulReviews
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  • though it was easy to use Levelup to order from nearby restaurants. however, their customer support leaves a lot to be desired. i ordered a takeout today from a thai restaurant. while the receipt from levelup was $24.77, the actual receipt from the restaurant was $20.40. i immediately emailed levelup and the agent confirmed the prices at levelup was wrong due to bad data and that he would issue a global credit. since i was not sure what he meant by 'global credit', i replied asking the credit to be refunded back to my credit card. a second agent replied saying 'he was not sure he could issue the credit'...seriously??? they admitted they made a mistake with the pricing and now they are telling me they are unable to issue the credit different back to my credit card? that seems rather lame, let alone acceptable. i am writing this to warm other potential customers who may use their service to order from restaurant if they refuse to make the proper adjustment due to their own mistake. i know i will not be ordering thru them going forward
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