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  • I called 15 minutes after appt. I have record of it on my phone. And like I told you, I understand the policy, you had me sign a paper at first meeting. I gave you a free session by forgoing the second, so how is that right? I forgo a session so you don't have to honor your session. This is not good customer service! Perhaps being a small business owner, you could have been a little more lenient...as those policies are usually enforced by big companies. Just my two cents.
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