So this place is pretty cool.... my kids loved it and didn't want to leave. The only reason this isn't a 5 star review is the service. We came one morning and there were literally two other families in the entire place. Somehow we still ended up waiting in the lobby for 20 minutes before one of the staff members helped us. When we got there they were having issues getting another family signed in, there were THREE staff members huddled around the computer for this one family. Finally after 20 minutes we were acknowledged (no "we will be right with you" or anything prior) and the girl was extremely unhelpful and rude. Once we got in the kids enjoyed themselves until we ran into another issue, we waited in line for food for another 5-10 minutes just to buy a bag of chips. This place has potential of being amazing but the staff ruined it for me. For that reason alone I likely won't be back. We will take our money to one of the other 5 indoor play gyms.