What is the point of ordering online and being given a time it will be ready only to show up and have to wait another 25min...
I placed the order online at 6:45, pick up time generated by BWW was 7:10. I showed up at 7:08, waited my turn and was helped at 7:15. 7:17 I was told it would be another 10-15 min. 7:45 I still didn't have my food.
The guy working Togo was very nice and apologetic but that really doesn't make up for the company not having a better system. Over an hour to get 10 wings some mac & cheese and a soda! Then my food was cold, I shouldn't say cold but it was room temperature and not a nice hot meal like we were expecting. How do you expect your employees to do their job when you have such a flawed system.