I also drive about 45 minutes to use Chapman to service my girlfriend's Mazda. We bought her car here about February of last year and forced the salespeople to stay there until like 1 in the morning at the end of the month before they closed us.
I trust their service department to a certain extent. When we test drove my girlfriend's car before buying it, none of the salespeople were available to join me so they asked a service guy to accompany me. This service guy wasn't very professional but he did let me really test drive the car by pushing it to its limits. I have worked with some extremely friendly service guys here though, especially this heavier set guy who was very knowledgeable about Mazdas.
The salespeople weren't very forthcoming about the reliability of the car we went their to buy, although we did go into the sale knowing that we would need to be very diligent about maintenance being that it is a rotary engine car. What I am most upset about is that they straight up lied to me about how they thought the value would hold up with the car. Several months after we bought her car, the KBB dropped about $5K. So screw you guys for that, won't buy another car from you because of that. Pretty shady, but I have worked sales and I know what you guys have to do sometimes, I guess I was just a victim this time.
But I will continue to have the car serviced here because I am OCD about having my service records be from the same dealership every time. You got me with the 10 dollar oil changes.