Chapman fits every possible car dealership negative stereotype.
Impossible to deal with, and a bad experience from start to finish. It's a shame because I actually like the vehicle (a 2014 Jeep Grand Cherokee). If you decide you want a Jeep, I would recommend the dealership on West Sahara, where they were helpful, but did not have my desired model.
Scams at Chapman include: No free oil changes despite a contract and documents stating otherwise, Attempt to charge for recalls on your vehicle, will not get your license plate despite purchase of concierge service, inability to answer the simplest billing questions, and a complete lack of competent customer service.
Again, this is not a review of the Jeep itself, just of Chapman and the overwhelming amount of issues with the dealership. Good luck.