I was kind of stalking this place before it opened...I saw the "coming soon" sign for so long that I thought it changed it's mind about coming to CLT....then low and behold it opened. My thoughts:
Customer Service: I had great service from when I approached the hostess stand to leaving the establishment. Very important in my book! Even the cooks (as you watched them prepare your food) were smiling and friendly.
Food: You do have to pick up a tray and grab food (think cafeteria) but nothing about the food will take you back to your high school days. It's prepared on the spot and the pizza (surprise, surprise) I had was okay. Not the best I have had but not the worse either.
Atmosphere: Great for lunch. It's huge and if the set up was any different it would look almost too big and uninviting. I would love to see what this place looks like at night. It is family friendly during the day--and would be a great place for a birthday celebration--esp. if you can grab one of the huge tables with a tree planted in the middle. I think this would be a nice date spot.
My rating is an overall good one because of the customer service (fab) and atmosphere (not the same ole same ol) but I would like to go back and check out different food options.