Maybe you have they have to know you in order to be pleasant toward you? They seemed to be fine with other customers, but were COMPLETELY rude to us when I brought my family from out of town to try it out when I first moved here. We weren't difficult, in fact we tried to make his life easier, but he seemed annoyed by us asking his opinion, or a refill on our drinks (ya know, after 30min of no attention). Food was less-than decent. 10/10 times would go to Middlefield Tavern instead.