We have been Verizon customers for 20 years. Been debating for sometime now to switch. We have 4 phones and kept getting so many extra data charges it was getting ridiculous. Our sons use so much data I was having to control this every month. Verizon used to be great with coverage everywhere but lately our calls kept dropping. We went into this TMobile location and was immediately greeted and had the pleasure of working with Micah. My husband hates change and was completely reluctant and even questioning him on how our bill was going to be half the price with unlimited data. Not to mention our boys live in La and how do we switch them? Micah has talked to them and helped them handle the process. Long story short, Micah was amazing and more helpful than any Verizon associate I encountered over 20 years. The best news is our calls are not dropping and our bill is half the price!! Trust me if you are a Verizon customer go see Micah. Awesome experience. Thank you TMobile and thank you Micah!